Shipping
By default, all parcels will be sent via door to door courier, if your shipping address falls within our courier’s normal city service area. Exceptions would include all outlying areas and rural areas. For these exceptions, the orders will be dispatched via South African Post Office ordinary parcel service or your choice of shipping method for which we will be happy to provide a quote before we process your order.

International deliveries outside of South Africa
If you are based in countries within or bordering South Africa (Namibia, Lesotho, Botswana, Swaziland, Zimbabwe, Mozambique, etc) and wish to purchase from us, please drop us an email and we will look at possibilities of getting your potential purchase to you.

Delivery times
We dispatch all orders within 3 to 5 working days of receiving your payment confirmation. If your order is delivered through our couriers, delivery normally takes 1 to 5 working days depending on your location. If your purchase is delivered through the South African Post Office, delivery normally takes 3 to 7 working days from dispatch. Delivery times are dependent on our couriers and the South African Post Office and are of an indicative nature only.

Manufacturing times
For all back orders please allow a 14 day manufacturing lead time. All our products are hand made in small batches locally.

Product variations
All Cassie & Ally products are handmade in small batches, this means that product attributes (colour, fragrance intensity, consistency, etc) may differ from batch to batch.  

Courier deliveries
If you are receiving your delivery through our courier service, please make sure that you or someone else is available to receive the package at the provided shipping address.

We reserve the right to change our shipping method at any time without prior notice. In case of questions or doubts about shipping, delivery or tracking, please contact us and we will be happy to assist.